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Shipping policy

ELIVERY TIME

The estimated average delivery time after order dispatch in major cities across Pakistan is 2 to 4 working days, though remote areas may experience longer delivery times. To ensure smooth communication, we kindly request you be available at the provided contact number so our team can reach you. Please note that timely delivery is contingent upon article availability and order confirmation. During sale periods, both order processing and delivery times may be longer than usual. Your understanding and cooperation are appreciated as we strive to deliver your orders promptly and efficiently.


DELIVERY CHARGES

  • We offer Free delivery on a minimum of 200 pieces.
  • For orders minimum of 200 pieces, standard delivery rates will be charged based on the Payment method:


TRACK YOUR ORDER

  • You will receive an email or SMS with your tracking number once your order has been shipped. 
  • On the specific courier website specified in your email, you can track your order. Please email us at orbixlight@gmail.com if you don't receive any tracking updates.
  • Third-party postal or courier service's delayed delivery or pickup is not the responsibility of Orbix.

CANCELLATION POLICY

  • Within 24 hours of placing your order, please get in touch with us to cancel any pre-paid orders. 
  • The Order cannot be canceled or refunded after it has entered the "in process" phase.